Reducing the burden of regulation

By | 1st September 2016

For several years, as part of the Channel Islands Competition and Regulatory Authorities’ regulation of the telecoms sector, it has been a requirement for the two incumbent operators in Guernsey and Jersey (Sure and JT, respectively) to provide regulatory accounts for inspection by CICRA. These accounts are a bespoke arrangement designed specifically for the regulator… Read More »

Why do we do customer surveys?

By | 14th July 2016

As the competition regulator in the Channel Islands, CICRA has an important role to play in ensuring that local consumers have access to robust and independent information on which to make informed purchasing decisions. Often local consumers are able to use information available nationally such as website reviews on sites such as Amazon and Trip… Read More »

Why the rules for advertising broadband speeds need revisiting

By | 30th June 2016

Some lucky broadband customers get the maximum speed their ‘up to’ broadband package promises while others struggle to get enough oomph to complete routine tasks online. At the moment the UK Advertising Standards Authority allows   broadband providers to advertise a download speed if it’s available to just 10% of customers (which could mean 90% of… Read More »

Alcohol reforms need to give consumers value for money

By | 16th June 2016

The most recent decision by the Shadow Alcohol and Licensing Policy Group not to bring in its planned price restriction on supermarkets and shops selling alcohol on cut-price promotions is an interesting one. Not least because of the ability to see “people power” in action when more than 20,000 consumers signed the supermarkets’ petition to… Read More »

End of the Cash Cow

By | 31st May 2016

In October last year the States of Guernsey voted to cease the milk distributors’ exclusive arrangement with the Guernsey Dairy as the sole distributor of milk across the island through doorstep deliveries and shops. On one level it’s easy to understand why the distributors resisted this move given that their livelihoods have been built on… Read More »

Actual Experience Channel Islands broadband service study

By | 17th May 2016

Broadband is a vital technology – it’s how we access our entertainment, social networks and news with eBanking, eCommerce and eGovernment now a part of our everyday lives. CICRA’s own customer surveys suggest satisfaction with the quality of broadband service is relatively low. Buffering, freezing, inconsistent download speeds and long delays in accessing content can… Read More »