Category Archives: Customer satisfaction

Why do we do customer surveys?

By | 14th July 2016

As the competition regulator in the Channel Islands, CICRA has an important role to play in ensuring that local consumers have access to robust and independent information on which to make informed purchasing decisions. Often local consumers are able to use information available nationally such as website reviews on sites such as Amazon and Trip… Read More »

Why the rules for advertising broadband speeds need revisiting

By | 30th June 2016

Some lucky broadband customers get the maximum speed their ‘up to’ broadband package promises while others struggle to get enough oomph to complete routine tasks online. At the moment the UK Advertising Standards Authority allows   broadband providers to advertise a download speed if it’s available to just 10% of customers (which could mean 90% of… Read More »

Actual Experience Channel Islands broadband service study

By | 17th May 2016

Broadband is a vital technology – it’s how we access our entertainment, social networks and news with eBanking, eCommerce and eGovernment now a part of our everyday lives. CICRA’s own customer surveys suggest satisfaction with the quality of broadband service is relatively low. Buffering, freezing, inconsistent download speeds and long delays in accessing content can… Read More »