Tag Archives: telecoms

To bundle or not to bundle, that is the question

By | 6th June 2017

Kevin Werry CICRA’s Telecoms Regulatory Manager considers the changing face of telecoms provision in the Channel Islands and asks the question to bundle or not to bundle? Over recent years telecoms operators and consumers have seen a benefit in bundling products.  For many of us it is inconceivable to consider buying a telephone landline without… Read More »

The telecoms future for the Channel Islands depends on the choices we make

By | 10th November 2016

At the risk of stating the obvious, the landscape for future telecoms in the islands is changing beyond recognition. As the telecoms regulator, CICRA is charged with setting the context for achieving a sound and healthy telecoms sector in the future. The policy direction set by the States in both Jersey and Guernsey are, of… Read More »

Reducing the burden of regulation

By | 1st September 2016

For several years, as part of the Channel Islands Competition and Regulatory Authorities’ regulation of the telecoms sector, it has been a requirement for the two incumbent operators in Guernsey and Jersey (Sure and JT, respectively) to provide regulatory accounts for inspection by CICRA. These accounts are a bespoke arrangement designed specifically for the regulator… Read More »

Why do we do customer surveys?

By | 14th July 2016

As the competition regulator in the Channel Islands, CICRA has an important role to play in ensuring that local consumers have access to robust and independent information on which to make informed purchasing decisions. Often local consumers are able to use information available nationally such as website reviews on sites such as Amazon and Trip… Read More »

Why the rules for advertising broadband speeds need revisiting

By | 30th June 2016

Some lucky broadband customers get the maximum speed their ‘up to’ broadband package promises while others struggle to get enough oomph to complete routine tasks online. At the moment the UK Advertising Standards Authority allows   broadband providers to advertise a download speed if it’s available to just 10% of customers (which could mean 90% of… Read More »

Actual Experience Channel Islands broadband service study

By | 17th May 2016

Broadband is a vital technology – it’s how we access our entertainment, social networks and news with eBanking, eCommerce and eGovernment now a part of our everyday lives. CICRA’s own customer surveys suggest satisfaction with the quality of broadband service is relatively low. Buffering, freezing, inconsistent download speeds and long delays in accessing content can… Read More »